FAQs

Table Of Content

What is Hats Tulum?

Hats Tulum is a brand inspired by the vibrant culture and effortless style of Tulum, Mexico. We offer high-quality, handcrafted Fedora-style hats that capture the spirit of Tulum.

Where are your hats made?

Our hats are crafted with care by skilled artisans, ensuring each hat reflects our commitment to quality and style.

What payment methods do you accept?

We accept major credit cards, PayPal, and Venmo for your convenience.

Can I return my hat if I’m not satisfied?

Unfortunately, we do not accept returns as all sales are final. Custom and non-custom products are non-refundable.

How long does shipping take?

Orders are shipped from the United States via USPS. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days.

Do you offer international shipping?

Currently, we only ship within the United States.

Can I customize my hat?

No, we do not offer customization services at this time.

How do I care for my hat?

To maintain the quality of your hat, we recommend avoiding prolonged exposure to moisture and storing it in a cool, dry place when not in use.